If you want to launch a career in a creative field such as web design, fashion design, or video game development, you should understand the vital role of personas. Personas, which should be used throughout the creative and development process, are in-depth profiles of potential clients. Those make-believe individuals will represent precisely the kinds of customers that you're trying to reach.
By creating personas, you help yourself and your colleagues to analyze andunderstand your customers, audience, or users. Once you’ve built personas, all of your decisions should rely on these imaginary people and what would—or would not—resonate with them or move them to action. Ask yourself about their wants, their needs, and their goals. Think about their prior knowledge and background and how that will influence the way they interact with what you create.
Be aware, however, that you should only rely on three or four personas for one project or campaign; have more than that and it starts to get confusing. Therefore, those personas you select must accurately represent your largest groups of potential customers. Of course, you won't be able to capture every potential user in those personas; the key is to cover as many as you can.
How to create a persona
To create effective personas, you'll first have to do some investigating. That is, you must learn about the backgrounds and needs of the people who are most likely to seek your services. This kind of inquiry is called market research.
Step 1: Market research
There are several ways in which to conduct market research. For starters, you can interview past and current customers over the phone or in person, and you can direct them to online surveys. To ensure that enough people complete such interrogations, you could offer them discounts in exchange for participating. You may also be able to conduct research about those who purchase products from your closest competitors. You could even contact trade associations, major industry publications, and even friends who are in the same business as you; ask them to send you some of the customer data that they've collected over time. Even if you don’t have customers yet, you can create personas based on information you find about your target customers or the people most likely to purchase your product or service.
Step 2: Find patterns
Once your market research is complete, it's time to turn those statistics into personas. To get started, identify recurring patterns in the customer information that you've gathered in order to settle on three or four archetypes. For example, if teachers and women between the ages of 50 and 60 are among the people who appear the most often, one of your personas could describe a female, 55-year-old high school teacher.
Step 3: Templatize
Your next step is to create a template for your personas so that they'll have a uniform layout. It's wise to search the Internet for personas and to study as many as you can; borrow the elements that most appeal to you. Your final product should be clean, attractive, and easy to read; you’ll probably be sharing this document a lot! Each entry should also include a photo of the person's face: You can purchase the rights to stock photos, or include of friends and family members.
Step 4: Fill in the details
When it comes to the text of a persona, provide the person's first name next to the photo. Below the name, supply information in several categories. The first grouping should be a demographic outline, which might include:
- place of residence
- educational history
- marital status
- any other relevant factors
Other categories could be employment details, technical knowledge, and relevant interests. Finally, set up a section that describes what the person would need and expect from you and your business. Note that you should use short phrases and bullet points to present these facts, rather than complete sentences.
Step 5: Distribute your personas
Once, you’ve assembled personas, make sure to share them with other designers, your stakeholders, manager, and anyone else on the project team. Remember, your persona will help you focus on your audience and ensure that your design is functional and relevant for your customers—making you more likely to succeed!